Privacy Policy for Acapillow
1. Introduction
At Acapillow, we are deeply committed to respecting and protecting your privacy. As a trusted online destination, we recognize the importance of safeguarding personal data and ensuring transparency in how such data is collected, used, disclosed, and secured. This Privacy Policy outlines our approach to data protection and is intended to comply with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our website, acapillow.com (the “Website”), you acknowledge the practices described herein.
2. Scope of this Policy and Data Controller Responsibility
This Privacy Policy applies to all users of acapillow.com and covers the collection and processing of personal data through our Website, services, and related communications. Acapillow is the “data controller” under applicable privacy laws, which means that we determine the purposes and methods of processing your personal information. Correspondence relating to data protection matters may be directed to [email protected].
3. Categories of Data We Collect and Process
During your interactions with acapillow.com, we may collect and process the following categories of personal data:
– Usage Data: Includes data about how you use our Website, such as IP address, browser type and version, time zone setting, pages visited, access times, and referring URLs.
– Account Data: Includes registration information such as your full name, email address, mailing address, and phone number.
– Profile Data: Includes purchase history, saved items, user preferences, and behavioral insights based on browsing and interaction.
– Communication Data: Includes the content of inquiries submitted to customer support, responses from our team, and any other direct correspondence shared with us.
– Technical Data: Includes device information used to access the Website, such as device type, operating system, system configurations, and unique identifiers.
– Transaction Data: Includes order details, payment methods, billing and shipping addresses, and transaction timestamps.
– Preference Data: Includes your consents for marketing communications, subscription preferences, product interests, and cookie preferences.
4. Legal Bases for Processing
We process personal data under the following lawful bases:
– Consent: Where you have explicitly granted us permission to process your data for specific purposes such as marketing communications.
– Performance of Contract: When processing is necessary to fulfill a contractual obligation, such as completing a purchase or delivering products.
– Legal Obligation: Where processing is required to comply with applicable laws and regulations.
– Legitimate Interest: When processing supports our operational interests—such as Website improvement, fraud prevention, or service optimization—without overriding your privacy rights.
5. Your Rights Under GDPR and CCPA
As a data subject under GDPR or a consumer under CCPA, you are entitled to the following rights:
– Right of Access: You can request information about what personal data we hold about you and how it is used.
– Right of Rectification: You may request correction of inaccurate or incomplete personal data.
– Right of Erasure (“Right to be Forgotten”): You may request deletion of your personal data, subject to legal and contractual limitations.
– Right to Restriction of Processing: You may ask us to limit the way we use your data under certain circumstances.
– Right to Data Portability: You may request your data in a structured, commonly used format to be transferred to another controller.
– Right to Object: You may object to data processing carried out on the basis of our legitimate interests, including for profiling and direct marketing.
– Right to Non-Discrimination: Under CCPA, you have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of the above rights, submit a request to [email protected]. We may verify your identity before fulfilling your request in accordance with legal requirements.
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
– Secure socket layer (SSL) encryption for data in transit.
– Secure storage and firewalls protecting data at rest.
– Role-based access controls limiting internal data access.
– Regular data backups and disaster recovery planning.
– Staff training in data protection and privacy awareness.
Despite our safeguards, no system can be completely secure. We urge users to take basic precautions including using secure passwords and logging out after browsing sessions.
7. International Data Transfers
To deliver our services, your personal data may be transferred to and processed in jurisdictions outside your own, including countries that may not provide the same level of data protection as your home country. In such instances, we use standard contractual clauses approved by the European Commission and other lawful mechanisms to ensure the lawful and secure transfer of data.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable retention periods. The following address our general retention practices:
– Usage and Technical Data: Retained for up to 24 months for analytics purposes.
– Account and Profile Data: Retained as long as an account is active, and for up to 6 years thereafter in accordance with legal requirements.
– Transaction Data: Retained for 7 years to comply with financial and tax regulations.
– Communication Data: Retained for 3 years from the date of last contact.
– Preference Data: Retained until consent is withdrawn or preferences are updated.
9. Cookie Policy
Cookies are small text files deposited on your device by our Website to facilitate user functionality and collect analytical insights. At acapillow.com, we use the following categories of cookies:
– Essential Cookies: Necessary for the operation of the Website, including page navigation and securing user sessions.
– Functional Cookies: Enable enhanced personalization and service capabilities, such as remembering preferences.
– Analytical Cookies: Collect statistical data on Website performance and usage patterns, supporting strategic improvements.
– Performance Cookies: Optimize site speed and performance reliability.
10. Cookie Management and Compliance
Upon your first visit, a consent banner allows you to customize or decline non-essential cookies. You may also modify your cookie preferences at any time through your browser settings or revisit the on-site cookie management interface. We comply with GDPR and CCPA requirements concerning cookie transparency and consent. For California residents, cookie data may qualify as personal information, and users may opt-out of “sale” or “sharing” (as defined by CCPA) via designated tools on the Website.
11. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from them. If we become aware that we have collected data from a child under 13 without verifiable parental consent, we will take steps to delete such information promptly. If you believe we may have collected data from a minor, please contact us at [email protected].
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business operations. Material changes to this policy will be communicated via our Website and, if applicable, notified to you directly. Continued use of the Website following changes indicates your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: https://acapillow.com
We are committed to ensuring transparency and accountability in all matters concerning your privacy.
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We strive to process your personal information lawfully, fairly, and transparently in accordance with applicable privacy regulations. If you have privacy concerns or wish to exercise your data rights, please reach out to our team at [email protected].